privacy policy

Effective date: October 31, 2025

Thank you for visiting Physio Glides Physiotherapy Clinic — Dr. Mangala Prema (referred to in this policy as “we”, “us”, or “our”). Your privacy matters to us. This Privacy Policy explains what personal information we collect on our website, how we use it, with whom we may share it, and the choices and rights you have regarding that information.

If you have questions about this policy or our practices, contact us:
Phone: +91 93631 03906

1. Scope

This Privacy Policy applies to information collected through our website, any online forms (appointment booking, contact forms), email communications, and other digital interactions between you and Physio Glides Physiotherapy Clinic. It does not cover information collected offline or through third-party websites or services.

2. Information we collect

We collect the following types of information when you interact with our website or services:

a. Personal information you provide

Name, email address, telephone number

Appointment details (preferred date/time, reason for visit)

Medical history and health information you voluntarily provide when booking or communicating (e.g., injuries, current medications)

Payment information (if payments are accepted online) — payment details may be processed by a third-party payment processor and are not stored by us except as necessary for billing records.

b. Automatically collected information

IP address, browser type, device type, pages visited, time and date of access, referral source, and other standard log data.

Cookies and similar technologies (see “Cookies” below).

c. Information from third parties

If you choose to sign up or log in via third-party services (where available) we may receive basic profile information from those services.

We may also receive information from referrers or family members when they book appointments for you with your consent.

3. How we use your information

We use the information we collect to:

Provide, operate and improve our services and website.

Schedule and manage appointments, send confirmations, reminders and follow-ups.

Communicate with you about your visits, inquiries, billing, and clinic updates.

Process payments and maintain billing records.

Maintain medical records and provide appropriate clinical care.

Detect, prevent, and respond to fraud, abuse, security incidents, or other harmful activity.

Comply with legal or regulatory obligations.

We will only use your health information for treatment, billing, healthcare operations, and as required or permitted by law unless you give explicit consent for other uses.

4. Legal basis for processing (where applicable)

Where required by law, we process personal data based on:

Your consent (e.g., when you opt into marketing communications).

The necessity to perform a contract (e.g., to provide physiotherapy services you requested).

Compliance with legal obligations.

Our legitimate interests (e.g., to maintain service functionality, ensure clinic safety, and prevent fraud), balanced against your privacy rights.

5. Cookies and similar technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and for security. Cookies may be:

Essential (required for the website to function),

Performance/analytics (to understand how the site is used), and

Functional (to remember preferences).

You can control or disable cookies through your browser settings, but doing so may affect website functionality.

6. Sharing and disclosure

We do not sell your personal information. We may share personal information in the following circumstances:

Service providers: third-party vendors who perform services on our behalf (payment processors, appointment systems, email providers) under contractual obligations to keep your data secure.

Healthcare providers: other healthcare professionals when necessary for your care and with your consent or as required for treatment.